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      FAQs

      FAQS
       
      LED MONITORS FAQ
       
      1: Why do I see horizontal & vertical disturbances or waving on the screen?
      Use the Windows Shut Down screen and activate the AUTO-ADJUST feature of your monitor. You can display the Windows Shut Down screen by pressing START & then Shut Down. Refer to the monitor's documentation for instructions on how to activate the AUTO-ADJUST feature.
       
      2: Why is the display of my monitor blurred or unfocused?
      Make sure the PC is set to run the monitor at its true or native resolution. The native and recommended resolution depends on the size of the monitor. All models can typically be set to 60Hz or 75Hz, with resolutions as follows. 15" LED: 1024 x 768. 17" or 19" LED: 1280 x 1024. 19" widescreen: 1440 x 900. 20" to 22" widescreen: 1680 x 1050. 24" widescreen: 1920 x 1200. Please check the user manual and/or specifications for your model. You can adjust the resolution in Display Properties located in the Windows Control Panel (in Windows Vista, select the Personalization feature).
       
      3: Monitor displays "Input Not Supported".
      This means the computer is sending an incompatible display mode to your monitor. Please check the user manual for supported display modes or inputs and configure your computer to those settings.
       
      4: How do I check if my VGA card supports wide screen resolution?
      Click your right button of your mouse on the desktop and click "Properties". Then click "setting". If your VGA card supports wide screen, there would be resolutions like 1280 x 720 or 1280 x768 or 1440 x 900 or 1680 x 1050. Most VGA card only support 1024*768 or 1280*1024 which will not provide best performance on wide screen.
      For 19" wide, recommend resolution is: 1440 x 900
      For 20" wide, recommend resolution is: 1680 x 1050
      For 22" wide, recommend resolution is: 1680 x 1050
       
      5: How do I clean my LED monitor?
      To clean your LED monitor safely, follow the steps below:
      Disconnect the power cord first. Spray or put on a small amount of non-abrasive cleanser on a soft lint free cloth. Gently wipe the surface without too much pressure as the screen is fragile.
      Do not spray or put on any liquids directly to the monitor. Always apply the solution to your cloth first, not directly on the screen/parts you are cleaning. Apply little pressure. Applying too much pressure or spraying liquids directly onto the screen or case of the LED monitor may cause damage to the display which is not covered under warranty.
       
      6: How do I change my refresh rate?
      For Microsoft Windows, first press the Start button and highlight the SETTINGS option
      Then select the CONTROL PANEL
      Then click on the DISPLAY icon in your Control Panel
      Click on the SETTINGS tab
      Then click on the ADVANCED button
      Click on the ADAPTER tab to select the preferred refresh rate in the drop down box.
       
      7: Why doesn’t my monitor have plug and play function?
      Check if the PC system is Plug & Play compatible
      Check if the Video Card is Plug & Play compatible
      Check if the D-15 plug pin of Video Cable is bent
       
      8: Why is my power ON, but displays no video or picture?
      Computer Power Switch should be in the ON position.
      Computer Video Card should be snugly seated in its slot.
      Make sure monitor’s video cable is properly connected to the computer.
      Inspect monitor’s video cable and make sure none of the pins are bent.
      Make sure computer is operational by hitting the CAPS LOCK key on the keyboard while observing the CAPS LOCK LED. The LED should either turn ON or OFF after hitting the CAPS LOCK key.
       
      LED TVS FAQ
       
      1: Why do I experience “Ghost” or double images?
      This may be caused by obstruction to the antenna due to high rise buildings or hills. Using a highly directional antenna may improve the picture.
       
      2: Why doesn’t my LED TV turn on?
      Check that the TV’s AC power cord is plugged into the mains socket.
      Unplug the TV, wait for 60 seconds. Then re-insert plug into the mains socket and turn on the TV again.
       
      3: Why doesn’t my LED TV display anything?
      Check the antenna connections at the rear of the TV to see if it is properly connected to the TV.
      Possible broadcast station trouble. Try another channel.
      Adjust the contrast and brightness settings.
      Check the Closed Captions control. Some TEXT modes could block the screen.
       
      4: Why does my LED TV only display picture but no sound?
      Increase the VOLUME.
      Check that the TV is not muted; press the mute/unmute button on the remote control.
       
      5: Why does my LED TV display good sound but poor colour quality?
      Try adjusting the contrast, color and brightness settings.
       
      6: Why does my LED TV have poor picture quality?
      Sometimes, poor picture quality occurs when having activated a S-VHS camera or camcorder connected and having connected another peripheral at the same time. In this case switch off one of the other peripherals.
       
      7: Why does my LED TV show snowy picture and noise?
      Check the antenna connection.
       
      8: Why does my LED TV show horizontal dotted lines?
      This may be caused by electrical interference (e.g. hairdryer, nearby neon lights, etc.)
      Turn off the equipment.
       
      9: Why isn’t my LED TV responding to the remote control?
      Check whether the batteries are working. Replace if necessary
      Clean the remote control sensor lens on the TV.
      You can still use the buttons at the front of your TV.
      Select the TV mode to be sure your remote control is in the TV mode.
      Remove plug from mains for 5 seconds then replug to power on again.
       
      10: How do I clean my LED TV?
      Do not rub or strike the screen with anything hard as this may scratch, mar, or damage the screen permanently.
      Unplug the power socket before cleaning the screen. Dust the TV by wiping the screen and the cabinet with a soft, clean cloth.
      If the screen requires additional cleaning, use a clean, damp cloth. Do not use liquid cleaners or aerosol cleaners.

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